Frequently Asked Questions

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Everything you need to know about Temprecord data loggers, calibration, compliance and ordering.

Categories
Product & Loggers

About Temprecord Data Loggers

What does the LED indicator mean on my logger?
  • Green LED: The temperature is inside the specified programmed range — all good.
  • Red LED: The temperature is outside the specified programmed range — an excursion has been recorded.
  • No flash: Logger is ready and waiting to be started.
What is the casing made of?

The plastic casing is fully welded food grade. It is FDA approved and is recyclable. The case protection rating is waterproof to IP67 or NEMA 6 — suitable for use in wet and humid environments.

What is the difference between single-use and multi-use loggers?

Single-use loggers (e.g. Export, Inland) are designed for one trip. They typically use a snap-off Start tab for tamper-evident simplicity and are cost-effective for high-volume shipping.

Multi-use loggers (e.g. MultiTrip, Medical, Scientific) can be reprogrammed and reused after each download. They offer a lower cost-per-trip for repeated monitoring of the same environment.

What temperature range can Temprecord loggers monitor?

It depends on the model. Most standard loggers cover -25°C to +60°C. The Scientific model with probe can monitor as low as -80°C / -112°F, making it suitable for ultra-low freezers and dry ice shipments. Contact us to find the right model for your temperature range.

Calibration

Calibration & Accuracy

Are the loggers calibrated?

Yes. Every Temprecord logger supplied by Temptech NZ includes a traceable calibration certificate meeting ISO/IEC 17025 Calibration Laboratory Standards. The calibration is a 3-point calibration built directly into the logger at manufacture — no corrections or calculations are needed after download.

What is 3-Point Calibration and why does it matter?

Standard loggers are often calibrated at a single point. Temprecord loggers are calibrated and corrected at three separate temperature points across the operating range. This means:

  • Accuracy is maintained across the full temperature range, not just at one point
  • Corrections are built into the logger — downloaded data is already corrected, eliminating human error
  • Your compliance records are cleaner and more defensible during audits
What accuracy can I expect?

Calibrated accuracy varies by model. The Scientific logger achieves ±0.2°C / ±0.35°F. Standard models (Inland, Export) provide ±0.5°C at 0°C. All models display to a resolution of 0.01°C or 0.01°F. Contact us for model-specific accuracy data.

Software

TRW Software & Data

Does the logger require software?

Yes — all Temprecord loggers use TRW (Temprecord for Windows) software to download data and generate reports. The software is free and included with every logger purchase. All loggers use TRW software for reporting.

What can I do with TRW Software?
  • Hi-speed download of logger data via USB or RS-232
  • Generate compliance-ready PDF reports automatically
  • Export data to MS Excel (part or all samples)
  • Email and print reports directly from the software
  • Use Auto Mode to batch program, download and reuse loggers
  • Save files as *.TR or *.PDF format
What operating systems does TRW support?

TRW Software is compatible with Windows XP, Vista, Windows 7 and later. Connection is via Serial RS-232 or USB. For the latest compatibility information please contact us directly.

Compliance

Compliance & Regulations

Do Temprecord loggers meet Medsafe requirements?

Yes. Temprecord loggers with ISO/IEC 17025 traceable calibration certificates are widely accepted for Medsafe cold chain compliance in New Zealand. The Medical and Scientific models are particularly suited to vaccine fridge, blood bank and medication storage monitoring. Contact us to confirm the right model for your specific compliance requirement.

Are the loggers suitable for MPI (Ministry for Primary Industries) compliance?

Yes. Temprecord loggers are used across New Zealand's food export industry for MPI-compliant cold chain monitoring. The Export and Inland models are specifically designed for shipment verification, and the automated PDF reports provide the chain-of-custody documentation required for export compliance.

What is GDP compliance and do these loggers meet it?

GDP (Good Distribution Practice) is the standard for pharmaceutical distribution. Temprecord loggers with traceable calibration and automated PDF reporting are used extensively in GDP-compliant pharmaceutical supply chains. The loggers provide the temperature records, excursion alerts and documentation trail required under GDP guidelines.

Ordering & Delivery

Orders, Shipping & Delivery

How do I place an order?

Use the Add to Enquiry button on any product page to build your enquiry list, then submit your details via the enquiry form. Alternatively, contact us directly by phone or email with your requirements and we will come back with a quote within 1 business day.

How long does delivery take?

Once payment is confirmed, products are dispatched within 1–2 business days. Allow 5–7 business days for standard nationwide delivery. Express delivery is available with an estimated 3-day nationwide turnaround. For urgent orders please call us directly.

Do you ship to Australia and the Pacific Islands?

Yes. Temptech NZ supplies calibrated Temprecord loggers across New Zealand, Australia and the Pacific Islands. International shipping timeframes and costs vary by destination — contact us for a shipping quote to your location.

Can I order in bulk?

Yes — bulk orders are available and volume pricing may apply. Contact us with your quantities and requirements and we will provide a custom quote. We work with organisations from single-site clinics through to large-scale cold chain operations.

Support

Technical Support

What technical support is available?

The single most important aspect of Temptech is client service and satisfaction. Technical support is available via:

Direct questions can be addressed by phone, SMS or email. More complex issues can be handled remotely or in person on site.

My logger is showing an unexpected reading — what should I do?

First, check that the logger was started correctly and that the temperature alarm limits are set appropriately for your environment. If the reading appears incorrect, download the data using TRW Software and review the full temperature graph. If the issue persists, contact us — we can review your data remotely and advise on next steps.

Still have questions?

Our team is here to help. Reach out via phone, email or the contact form.